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inFACTIS inFACTIS

General Terms and Conditions (GTC) of inFACTIS e.K.



§ 1 Scope

inFACTIS e.K. offers relocation services under the product name “fritsche.berlin Relocation Services.” These GTC apply to all consultations and services provided in this context, even if the client’s terms and conditions contain differing provisions, unless their validity has been expressly agreed upon in writing.


§ 2 Conclusion of Contract


  1. The order must be placed in writing.
  2. A legally binding contract is concluded once the client has signed and returned the written offer prepared by the contractor.

§ 3 Execution of Services


  1. The signed offer defines the contractual obligations of inFACTIS e.K. and the payments to be made by the client.
  2. inFACTIS e.K. is entitled to commission third parties, in whole or in part, to perform the services.

§ 4 Obligations of the Client

The client must provide all information and documents necessary to fulfill the contract to inFACTIS e.K. free of charge, completely, and in a timely manner. Any delay or failure to provide such information may lead to delays or limitations in performance without giving rise to any claims against inFACTIS e.K.


§ 5 Compensation


  1. The scope of services and the compensation are defined in the contract. Additional services require a separate written agreement.
  2. Expenses such as administrative fees, translation costs, SCHUFA reports, or express shipping (e.g., via DHL) are not included in the service package and will be invoiced separately.
  3. Unless otherwise agreed, 50% of the payment is due before the start and 50% after completion of the services. Services related to departures must be paid 100% in advance.
  4. Payment must be made by bank transfer within 14 days after receipt of the invoice. In the event of late payment, statutory default interest shall apply.

§ 6 Liability


  1. The consultation and support provided by inFACTIS e.K. are carried out to the best of its knowledge and belief. No legal or tax advice within the meaning of the Legal Services Act (RDG) or the Tax Advisory Act (StBerG) is provided.
  2. The client is obligated to provide complete and truthful information relevant to the performance of the services, particularly regarding religion, marital status, and other personal data when registering in Germany. inFACTIS e.K. assumes no liability for the accuracy, completeness, or timeliness of information provided by the client or third parties. Likewise, inFACTIS e.K. is not liable for financial or legal disadvantages resulting from incorrect, incomplete, or misleading information provided by the client or failure to comply with legal reporting obligations. This particularly applies to retroactive church tax claims resulting from incorrect or omitted information about religious affiliation.
  3. inFACTIS e.K. is not liable for decisions or actions of third parties (e.g., authorities, landlords, embassies, employers) or for any resulting damages or consequential costs. The client is solely responsible for submitting applications, appeals, or complaints to the relevant authorities.
  4. Liability of inFACTIS e.K. is excluded unless the damage is caused by intentional or grossly negligent conduct by inFACTIS e.K. or its legal representatives or agents.
  5. In the case of minor negligence in violating essential contractual obligations (cardinal duties), liability is limited, to the extent permitted by law, to the foreseeable and typical contractual damage, but not exceeding the fee paid by the client for the respective service.
  6. Liability for damages resulting from injury to life, body, or health remains unaffected.
  7. Liability for loss of profit or indirect damages is excluded to the extent permitted by law.

§ 7 Force Majeure

Force majeure, labor disputes, civil unrest, official measures, and other unforeseeable, unavoidable, and serious events release the contracting parties from their performance obligations for the duration and extent of the disruption. Any extension of deadlines due to such events shall be deemed agreed upon.


§ 8 Cancellation


  1. Cancellations must be made in writing. If an initial consultation has already taken place—regardless of whether before or after the conclusion of the contract—a refund of payments made is excluded. Partial cancellation of agreed services by the client does not release them from the obligation to pay the full contractually agreed fee.

§ 9 Confidentiality and Data Protection


  1. inFACTIS e.K. collects, processes, and uses personal data of the client exclusively in accordance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
  2. Processing is based on Article 6 (1) (b) GDPR for the performance of the contract and, where necessary, on Article 6 (1) (a) GDPR following prior consent.
  3. Personal data is used solely for contract performance, order processing, and customer support. Disclosure to third parties occurs only if necessary for contract fulfillment (e.g., communication with authorities or service providers such as translators) or if required by law.
  4. All persons involved in carrying out the contract (employees and contracted service providers) are bound to confidentiality and compliance with data protection regulations.
  5. The client has the right to access, correct, delete, or restrict the processing of their stored personal data at any time. They may also object to processing or request data portability. Requests must be directed to the responsible entity listed below.
  6. Personal data is stored as long as necessary for contract performance and due to statutory retention obligations (especially under the German Commercial Code (HGB) and Fiscal Code (AO)). Once these purposes cease to apply, the data will be deleted.
  7. Responsible entity under GDPR:
    inFACTIS e.K., Kurfürstendamm 14, 10719 Berlin
    Email: info@fritsche.berlin

§ 10 Severability Clause

If any provision of these GTC is or becomes invalid in whole or in part, the validity of the remaining provisions shall not be affected. Instead, a provision shall apply that most closely reflects the economic intent of the invalid one.


§ 11 Place of Performance, Jurisdiction, Applicable Law


  1. The place of performance is Berlin.
  2. The exclusive place of jurisdiction for all disputes arising from this contract is Berlin, provided the client is a merchant.
  3. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).